Terms of service
Welcome to Lusso Essenza. Throughout this website, the terms “we,” “us,” and “our” refer to Lusso Essenza.
Lusso Essenza operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a premium shopping experience.
Our store is powered by Shopify, which enables us to provide our products and services securely.
By visiting our website or purchasing from us, you agree to these Terms of Service and all policies referenced on the website, including our Return and Refund Policy, Shipping Policy and Privacy Policy.
If you do not agree with these Terms, please do not use this website.
Section 1 — Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or place of residence.
If you are under the age of majority, you may only use this website with the permission and supervision of a parent or legal guardian.
You may not use our website, products or services for any unlawful or unauthorised purpose.
Any serious breach of these Terms may result in the suspension or termination of your access to our services.
Section 2 — General Conditions
We reserve the right to refuse or restrict service for a lawful and legitimate reason, including suspected fraud, misuse of the website or violation of these Terms.
Information you submit through the website, excluding payment information, may be transferred across different networks and adapted to meet technical requirements.
Payment information is encrypted during transmission and processed by authorised payment providers.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website or services without our written permission.
Section 3 — Products and Services
Certain products may be available exclusively online and may be offered in limited quantities.
We make reasonable efforts to display product colours, images, measurements and descriptions accurately. However, colours may appear differently depending on your screen, device and display settings.
We reserve the right to:
- Limit the quantity of products available for purchase
- Restrict sales by customer, region or jurisdiction where legally permitted
- Discontinue or replace products
- Update product descriptions, pricing or availability
- Refuse orders that appear fraudulent or intended for unauthorised resale
Changes will not affect orders that have already been accepted, except where necessary to correct an obvious error or where agreed with the customer.
Section 4 — Orders, Billing and Account Information
Placing an order does not automatically mean that the order has been accepted.
After placing an order, you may receive an order acknowledgement. This confirms that we received your order but does not necessarily confirm acceptance.
An order is normally accepted when it has been confirmed for fulfilment or dispatched.
We reserve the right to refuse or cancel an order for a lawful reason, including:
- Product unavailability
- An obvious pricing or description error
- Suspected fraud or unauthorised payment
- Incorrect customer information
- Breach of purchase limits
- Suspected unauthorised commercial resale
If we cancel an order after payment has been taken, the amount paid will be refunded to the original payment method.
You agree to provide accurate, complete and current billing, shipping, contact and payment information.
You are responsible for checking your order details and delivery address before completing your purchase.
Section 5 — Prices and Payments
Prices are displayed in the currency selected or made available for your location.
Taxes, customs duties, import charges and shipping fees may be calculated and displayed during checkout where applicable.
We reserve the right to update prices at any time. Price changes will not normally affect orders that have already been accepted.
If an obvious pricing error occurs, we may contact you before accepting the order and give you the option to purchase at the correct price or cancel the order for a full refund.
Payment must be successfully authorised before an order can be processed.
Section 6 — Shipping and Delivery
Shipping and delivery times shown on our website are estimates unless expressly stated otherwise.
Delays may occur because of:
- Shipping-carrier disruptions
- Customs inspections
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Events outside our reasonable control
We will make reasonable efforts to keep you informed about significant delays.
For consumer orders, responsibility for the goods normally remains with Lusso Essenza until you or a person nominated by you receives physical possession of the package.
If you independently arrange a carrier that was not offered by us, responsibility may transfer when the order is handed to that carrier, where permitted by law.
Please review our Shipping Policy for further information.
Section 7 — Returns and Refunds
Returns, exchanges and refunds are governed by our Return and Refund Policy.
Lusso Essenza offers a voluntary 30-day return policy, subject to the eligibility requirements and exceptions stated in that policy.
Consumers may also have additional legal cancellation, withdrawal and faulty-goods rights depending on their location.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
Section 8 — Optional and Third-Party Tools
We may provide access to tools, applications or services operated by third parties.
Third-party tools may be provided “as available” and may be subject to separate terms and privacy policies.
We do not control third-party services and cannot guarantee that they will always be available, secure or free from errors.
Your use of third-party tools is at your own discretion and risk.
Section 9 — Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, accuracy, terms, privacy practices or security of third-party websites.
A link does not necessarily mean that Lusso Essenza endorses the third-party website, product or service.
You should review the relevant terms and privacy policies before using a third-party service or completing a transaction.
Section 10 — Reviews, Feedback and Submissions
If you submit a review, comment, photograph, suggestion or other content, you confirm that:
- You created the content or have permission to submit it
- The content is accurate and lawful
- It does not infringe another person’s rights
- It does not contain malicious code, misleading information or abusive material
You grant Lusso Essenza a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish and display the submitted content for operating, promoting and improving our services.
You retain ownership of your original content.
We may remove submissions that violate these Terms or applicable law.
We are not required to keep unsolicited submissions confidential, pay compensation for them or provide a response.
Section 11 — Personal Information
The collection and processing of personal information through this website are governed by our Privacy Policy.
By using the website, you acknowledge that your information may be processed by Shopify, payment providers, delivery companies and other service providers involved in operating the store and fulfilling orders.
Section 12 — Errors, Inaccuracies and Omissions
Occasionally, information on the website may contain typographical errors, inaccuracies or omissions relating to:
- Product descriptions
- Product availability
- Prices
- Promotions
- Shipping charges
- Delivery estimates
We reserve the right to correct errors and update information.
If an error materially affects an order you have placed, we will contact you where reasonably possible and provide an appropriate option, which may include confirmation, amendment or cancellation with a refund.
Section 13 — Prohibited Uses
You may not use this website or its content:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe intellectual-property or privacy rights
- To submit false, misleading or harmful information
- To upload viruses, malware or malicious code
- To spam, scrape, crawl, phish or collect information without authorisation
- To bypass or interfere with website security
- To harass, abuse, threaten or discriminate against another person
- To interfere with the operation of the website or another customer’s use
A violation may result in suspension or permanent termination of access to the website.
Section 14 — Intellectual Property
All website content, including text, graphics, logos, layouts, photographs, videos and design elements, is owned by or licensed to Lusso Essenza unless otherwise stated.
Brand names, product names and trademarks belonging to third parties remain the property of their respective owners.
You may use the website for personal and non-commercial shopping purposes only.
You may not copy, reproduce, distribute, modify or commercially exploit website content without permission from the relevant rights holder.
Section 15 — Disclaimer of Warranties
We aim to provide a reliable and secure website, but we cannot guarantee that access will always be uninterrupted, timely or free from technical errors.
The website may occasionally be unavailable because of maintenance, updates, third-party service interruptions or circumstances outside our reasonable control.
Nothing in these Terms excludes statutory warranties, legal guarantees or consumer protections that cannot lawfully be excluded.
Section 16 — Limitation of Liability
To the fullest extent permitted by law, Lusso Essenza and its employees, affiliates, service providers and partners will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
- Fraud or fraudulent misrepresentation
- Death or personal injury caused by negligence
- Deliberate misconduct
- Mandatory consumer rights
- Any other liability that cannot legally be excluded
Our liability will be determined in accordance with applicable law.
Section 17 — Indemnification
To the extent permitted by law, you agree to compensate Lusso Essenza for reasonable losses, costs or claims resulting directly from your unlawful misuse of the website, deliberate violation of these Terms or infringement of another person’s rights.
This section does not apply where the loss resulted from our own negligence, unlawful conduct or breach of duty.
Section 18 — Termination
These Terms remain effective while you use the website or our services.
You may stop using the website at any time.
We may suspend or terminate access if you materially violate these Terms, misuse the website or engage in unlawful or fraudulent activity.
Termination does not affect any rights or obligations that arose before termination, including payment, refund and consumer-protection obligations.
Section 19 — Governing Law
These Terms are governed by the laws of Ireland, except where mandatory consumer law requires otherwise.
If you are a consumer living in another country, you will continue to benefit from any mandatory consumer protections provided by the laws of your usual country of residence.
Any dispute will be handled by the courts or dispute-resolution bodies that have jurisdiction under applicable law.
Section 20 — Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or legal obligations.
Updated Terms will be posted on this page with a revised “Last updated” date.
Changes will apply from the date they are published and will not normally alter the terms applicable to an order that has already been accepted.
Your continued use of the website after an update means that the revised Terms will apply to your future use of the website.
Section 21 — Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
Section 22 — Contact Information
Questions regarding these Terms of Service can be sent to:
Lusso Essenza