Shipping policy
At Lusso Essenza, we are committed to preparing and delivering your order with care and efficiency.
Working Days
Our business days are Monday to Friday, excluding public and bank holidays.
Orders placed during weekends or holidays will begin processing on the next working day.
Processing Time
Please allow 1–5 working days for order processing, quality inspection and packaging before dispatch.
We carefully prepare and inspect each order to ensure it meets our quality standards and arrives in excellent condition.
Processing time is separate from delivery time.
Estimated Delivery Time
After dispatch, the estimated delivery timeframe is 7–15 business days.
Delivery time may vary depending on:
- Your destination country
- The shipping carrier
- Customs processing
- Public or bank holidays
- Peak seasonal periods
- Weather disruptions
- Local delivery conditions
- Events outside our reasonable control
Delivery estimates begin after your order has been dispatched.
Shipping times are estimates and cannot be guaranteed.
Order Tracking
When your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where tracking is available.
Please allow some time for the courier’s tracking system to update after receiving your shipping confirmation.
Customs Duties and Import Charges
International orders may be subject to customs duties, VAT, import taxes or local processing fees.
Unless these charges are expressly included during checkout, they are the customer’s responsibility and must be paid directly to the relevant authority or delivery provider.
Lusso Essenza does not control these charges and cannot predict their amount.
Customs processing may also cause additional delivery delays.
Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address during checkout.
An incorrect or incomplete address may cause delays, failed delivery or the parcel being returned to the sender.
If you notice an error in your delivery information, contact us immediately at support@lussoessenza.com.
We will try to update the address, but changes cannot be guaranteed once processing or dispatch has begun.
Additional shipping costs resulting from an incorrect customer-provided address may be charged to the customer where permitted by law.
Delivery Delays
Once an order has been dispatched, delivery is handled by the selected courier.
Although courier and customs delays may be outside our direct control, please contact us if your parcel is significantly delayed. We will help investigate the shipment with the delivery provider.
Responsibility for consumer orders normally remains with Lusso Essenza until you or a person nominated by you receives the package, except where you independently arrange a carrier that was not offered by us.
Lost or Missing Packages
If your tracking information shows that the order has been delivered but you have not received it, please:
- Check around the delivery location
- Ask members of your household
- Check with neighbours or building reception
- Contact the courier using your tracking number
- Contact Lusso Essenza if the parcel remains missing
Please report a missing package as soon as reasonably possible so we can investigate.
Damaged Packages
If your order arrives damaged, contact support@lussoessenza.com as soon as reasonably possible.
Please include:
- Your order number
- Photographs of the outer packaging
- Photographs of the damaged item
- A description of the issue
We will review the matter and arrange an appropriate solution.
Contact Us
For shipping or delivery questions, please contact:
Lusso Essenza